Support

1. Is Barrier Code free?

Yes. You can use the main features of the app for free. PRO gives you more options and removes some limits, for example on scans, Shelf products and body zones. You will find the full comparison on the page Features → Free and PRO.

2. Do I need to register?

No. You do not need to enter a name or an e-mail address to start using the app.

3. Where do I start?

First create your skin profile: choose your skin type, sensitivity and the skin conditions that apply to you. Then scan the ingredient list of your first cosmetic product.

4. What is the best way to photograph the ingredient list?

Take the photo in a well-lit place and avoid reflections and shadows. Hold the phone as straight as possible so that the whole ingredient list is visible – from the first to the last line. If the packaging is curved, turn it so that the text is as clear as possible.

5. What if the ingredient list was scanned incorrectly?

Before the analysis, review and correct the text on the “Paste ingredients” screen that opens. You can take the photo again or paste the ingredient list as text, for example copied from the manufacturer's website.

6. Why are some ingredients not recognised?

Sometimes the photo has blurred letters or cut-off lines. There may also be rare ingredients that are not yet in the app's database. The results show which ingredients could not be recognised. Check the list and, if needed, scan it again.

7. Why scan the ingredient list instead of the barcode?

A barcode helps to identify the product, but it does not itself reveal what the product contains. Besides, the ingredient list of the same product may differ between markets or after the formula has been changed. That is why Barrier Code analyses the ingredient list from the specific pack you are holding.

8. Why do I need to choose the product type?

A cleanser or shampoo is rinsed off the skin, while a cream or serum is left on it. They are used differently and are in contact with the skin differently, so the product type matters when the composition is assessed.

9. How many times can I scan?

The free version allows up to 15 scans per month. PRO offers unlimited scans.

10. Why is the same product assessed differently for different people?

Because Barrier Code takes into account the skin profile you have chosen. For example, for acne-prone skin, different ingredient properties may matter than for dry skin.

11. What does the “Regulated” tag mean?

It means that European Union conditions of use or restrictions apply to the ingredient, for example a maximum permitted concentration. Tap the tag to read the explanation.

12. What are the ingredient assessments based on?

On scientific articles, safety assessments and European Union legislation. You will find the list of the publications and sources used on the page Scientific literature.

13. Can Barrier Code guarantee that a cosmetic product will suit me?

No. The app gives an informational assessment of the ingredient list based on your skin profile, but it cannot guarantee how your skin will react or what effect the finished product will have.

14. Is this medical advice?

No. Barrier Code is not medical advice, a diagnosis or treatment. If you have a skin disease or persistent irritation, see a dermatologist.

15. How do I move my data to a new phone?

On the old phone open Settings → Export data and save the file. On the new phone open Settings → Import data and choose that file.

16. Is my data moved to the new phone automatically?

No. The journal, photos, analysis history and the Shelf are stored on your phone, so you need to move them using the export and import functions.

17. What does PRO include?

PRO gives you more options and removes the limits of the free plan. You will find the full comparison on the page Features → Free and PRO. A monthly or yearly subscription is available; the price is shown in the app before you buy.

18. Does the subscription renew automatically?

Yes. Unless you cancel it, the subscription renews when the paid period ends. On an iPhone you can view it in Settings → your name → Subscriptions → Barrier Code.

19. How do I cancel the subscription?

If you bought the subscription through Apple, on your iPhone open Settings → your name → Subscriptions → Barrier Code → Cancel Subscription. Deleting the app does not cancel the subscription.

20. I changed my phone. How do I restore my data and PRO?

How to move your data is described in the section Changing phones.

PRO. If PRO does not appear on the new phone, write to us at info@skinbarrierapp.com.

21. What kind of account do I have?

The app automatically creates an anonymous account that needs no name or e-mail address.

22. How do I delete my account and data?

Open Settings → Delete account. This cannot be undone. Before you delete your account, you may want to save a copy of your data.

23. How do I change the app language?

Open Settings → Language. The app is available in Lithuanian and English.

24. How is my data used?

You will find detailed information about data processing on the page Privacy Policy.

Write to us: info@skinbarrierapp.com. If you’re experiencing a technical issue, briefly describe what happened and, if you can, tell us your phone model and the app version.